Chargeback management for licensed crypto on-ramps and exchanges. Your KYC data is the strongest dispute evidence in any industry — we put it to work.
“The price dropped” is not fraud. “My card was stolen” is. We know the difference — and fight accordingly.
Evidence built from KYC identity, wallet history, and on-chain delivery proof.
Crypto dispute pools mix real fraud with buyer's remorse. Every dispute gets a verdict on which is which.
A live ratio gauge against Visa VAMP and your acquirer's threshold.
Proof of delivery is a blockchain record. It doesn't get stronger than that.
Card-to-crypto purchases sit under MCC 6051 — high-risk from day one, regardless of how the business runs. Once the asset is delivered on-chain, it can't be clawed back the way a shipped product can be recalled. A chargeback on a completed crypto purchase is a straight loss: the asset is gone and the payment is reversed.
Most chargeback vendors avoid this vertical entirely, or apply e-commerce evidence models that don't fit it. But licensed on-ramps and exchanges already collect the strongest evidence category that exists: full KYC identity verification, wallet address history, and an immutable on-chain record of delivery. Card network evidence rules reward exactly this kind of proof — it's just rarely put to use.
The honest complication: not every dispute in this pool is winnable. Some are genuine stolen-card fraud, and no evidence wins those — nor should it. The dispute worth fighting is “the price dropped and I want my money back,” misfiled as “unauthorized.” Separating the two, and fighting only the first, is the entire product.
Say you win back $100,000 in disputes this year.
No. Licensed, KYC-compliant businesses only — our evidence model depends on your KYC.
No one can, honestly. True fraud is the cardholder's right. What we win is the friendly fraud misfiled as “unauthorized” — and with KYC + device match, a lot of it is.
The high-risk acquirers crypto businesses actually use — Checkout.com, Nuvei, and others. Name yours in the form and we'll confirm.
Competitors charge 25–35% because evidence used to be manual work. Ours is built from data you already collect for KYC — the marginal cost of fighting one more dispute is near zero.
It doesn't — Instant Payout isn't offered for this vertical. Every dispute goes through Auto-Fight and Fight or Fold.
We reply within 24h. Licensed, KYC-compliant businesses only.
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